FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

HOW TO APPLY FOR A NEW SERVICE CONNECTION?

To begin your application, you have two convenient options available:

1. Visit PAMANA Water – Dagupan office located at Tambac from Monday to Friday, between 7:30 am to 5:30 pm.
2. Apply online by visiting https://bit.ly/pamanaserviceapplication or scanning the QR Code provided in the attached image using your smartphone.

WHAT ARE THE REQUIREMENTS FOR APPLICATION OF NEW SERVICE CONNECTION?

LOT OWNERS / PRIVATE PROPERTY OCCUPANTS:

1. Cedula
2. Ordinance 165
3. Tax Declaration & Latest Real Property Tax Receipt

*Additional (Notarized Affidavit or Special Power of Attorney (heir/administrator) and photocopy of ID of the affiant with three specimen signatures) for private occupants.

GOVERNMENT LOT PROPERTY OCCUPANTS:

1. Barangay Clearance
2. Electric Bill
3. Notarized Deed of Undertaking

HOW DO I PAY FOR MY WATER BILL AND OTHER CHARGES, AND WHERE?

We have three locations to serve you:

1. Main Office: Tambac District
2. Herrero-Perez Satellite Collection Office
3. Satellite Office behind Dagupan City Hall

Here are the other online payment channels to choose from:

1. ECPAY Payment Partners:
   1. 7-Eleven Outlets
   2. Rang-Ay Bank
   3. Magic Appliance Center
   4. Henry Lhuillier
   5. BHF Pawnshop
   6. Radiowealth Finance
2. Bank Collecting Partner
   1. Queenbank
3. Mobile Payment Portal:
   1. GCASH
   2. MAYA
   3. CLIQQ BY 7-Eleven

How to pay via GCASH? 

https://www.facebook.com/photo/?fbid=534503525148539&set=a.432619185336974

How to pay via Maya?

https://www.facebook.com/DagupanCityWD/photos/pcb.1523535934483536/1523535791150217

How to pay via Cliqq by 7-Eleven?

https://www.facebook.com/DagupanCityWD/photos/pcb.1523535934483536/1523535864483543

WHAT ARE THE WATER RATES FOR RESIDENTIAL/GOVERNMENT/COMMERCIAL AND BULK SALES CLASSIFICATION?

Customers can obtain the water rate list in the PACD area from either the main office of Pamana Water Dagupan or by reaching out to any of our dedicated personnel at the New Service Connection & Customer Service Division.

HOW DO I APPLY/RENEW MY SENIOR CITIZEN DISCOUNT? WHAT ARE THE REQUIREMENTS?

To apply for a senior citizen discount, please ensure that you have the following documents ready:

• Valid senior citizen identification
• Barangay certificate as proof residency

Additionally, please note the following conditions:

• The account must be registered under the senior citizen’s applicant in order to avail of the 5% discount for up to 30 cubic meters of consumption.
• If the applicant is acting as a representative of the senior citizen, the following documents are required:
  • An authorization letter signed by the senior citizen;
  • The senior citizen’s identification;
  • The representative’s identification

Lastly, please keep in mind that renewal of the senior citizen discount should be done within the year after its expiration.

HOW DO I COMPLAIN FOR LEAKAGES, LOW WATER PRESSURE, LINE REPAIR AND OTHER WATER RELATED CONCERNS?

For complaints, requests and other water-related concerns, customers need to visit the Pamana Water Dagupan Main Office, Facebook Page or call through our official hotline. The customer is required to provide precise account details, including account numbers, location, and any other pertinent information essential for the efficient resolution of their requests and complaints.

WHAT ARE THE CONTACT / HOTLINE NUMBERS OF PAMANA WATER DAGUPAN CITY?

HOW DO I KEEP MYSELF UPDATED FROM PAMANA WATER DAGUPAN CITY ADVISORIES AND UPDATES?

By checking its Official Facebook Fanpage thru: https://www.facebook.com/DagupanCityWD