In adherence to their commitment to transparency, accountability, and service excellence, the Dagupan City Water District (DCWD) and Pamana Water Corporation (PAMANA WATER) conducted their annual performance review on December 12, 2023.
The event took place at the Board Room located in the DCWD New Administrative Building, Tambac, Dagupan City. Led by the dynamic General Manager (GM) Rizaldy T. Mandap, the DCWD team, including members of the Contract Monitoring Unit (CMU), collaborated with the PAMANA WATER delegation, headed by Chief Operating Officer (COO) Roberto M. Umali, Jr., and his dedicated staff.
The annual performance review serve as a pivotal component of the Joint Venture Agreement (JVA) between DCWD and PAMANA WATER. This thorough evaluation allows both entities to assess compliance and identify areas for improvement, ensuring the delivery of high-quality water services to the residents of Dagupan City. During the comprehensive session, the parties engaged in a meticulous examination of PAMANA WATER’s performance against the Service Obligations and Key Performance Indicators (KPIs) outlined in the JVA.
The discussions were characterized by a spirit of collaboration, as both sides shared insights, experiences, and recommendations to enhance operational efficiency and service delivery.
The event showcased the dedication of both DCWD and PAMANA WATER to maintaining a symbiotic and fruitful partnership that prioritizes the well-being of the community. The transparent and constructive nature of the annual performance review underscores the commitment of these entities to delivering top-notch water services to the people of Dagupan City. As the participants concluded the event with a renewed sense of purpose, it was evident that the collaborative efforts between DCWD and PAMANA WATER are not just contractual obligations but a shared mission to elevate the standards of water services and ensure a sustainable and flourishing future for the community they serve.
